Terms of use
Di-Nautika d.o.o.
Ulica kralja Zvonimira 85, 21000, Split
info2@di-nautika.hr
www.di-nautika.hr
Di-Nautika d.o.o. through its website, www.di-nautika.hr, enables you to use services and content that are subject to the below Terms of Use. Terms of use apply to all content and services published on www.di-nautika.hr.
By using any part of the website www.di-nautika.hr and all its parts, users are considered to be familiar with these conditions and all risks arising from the use of this website and accept to use the content of this website exclusively for personal use and at their own risk.
Order
Sales contract between Di-Nautika d.o.o. and the user who made the purchase in the web store was concluded at the moment when Di-Nautika d.o.o. sends the customer/user the first email about the status of his order. From that moment on, all prices and other conditions valid for Di-Nautika d.o.o. are valid and for the customer. The customer is the person with the information provided during registration or placing the order. It is not possible to subsequently change the customer data in the completed order. The sales contract, i.e. the email about the status of his order, is saved in electronic form on the server www.di-nautika.hr.
Deadline and method of delivery
Di-Nautika d.o.o. as the owner of the website www.di-nautika.hr obliges to deliver the correct ordered goods to the Customer in the shortest possible time starting after the payment of the offer. Delivery is made on the territory of the Republic of Croatia and abroad via specialized delivery services and/or Croatian Post. The price of delivery (delivery) is specified in the offer sent by Di-Nautika d.o.o. and is an integral part of it.
Prices
Di-Nautika d.o.o. assumes no responsibility for price changes which may change at any time without special notice. The ordered and paid goods are not subject to price changes.
Return of goods and consumer protection
The customer has the right to return goods that he did not order or goods that were subsequently found to have a fault or damage that did not occur during transport. Di-Nautika d.o.o. will approve the return of the goods after mutual agreement (by phone or e-mail), with instructions for the return and will send the Buyer a new shipment without additional costs.
The customer has the right to submit a written complaint to the company headquarters or by mail to the address:
- Di-Nautika d.o.o.
- Ulica kralja Zvonimira 85, 21000, Split
or by e-mail to the address info2@di-nautika.hr. Di-Nautika d.o.o. is obliged to respond to the complaint within 15 days from the date of receipt of the complaint. Di-Nautika d.o.o. is obliged to keep and keep written records of consumer complaints from paragraph 1. of this article at least one year from the day of receipt of the complaint.
Before concluding the contract (purchase) Di-Nautika d.o.o. will inform the consumer via the invoice (offer), text on this website www.di-nautika.hr or in another way about the name, registered office and registration number of the company to which the consumer can express his objections, the main features of the products offered, the price of the product including all taxes and other duties, the costs of product delivery, the method of payment and the method and term of product delivery, the consumer's right to terminate the contract in accordance with the Consumer Protection Act, situations in which the consumer's right to terminate the contract is excluded, the costs of using means of remote communication when this cost does not charge according to the basic tariff, and the period in which the offer or price is valid.
In the case of a telephone order, the identity of the company, as well as the commercial purpose of the call, will be explicitly stated when starting the conversation. Only their legal representatives can enter into a contract in the name and on behalf of a minor or a person who is completely incapable of business.
At the latest at the time of product delivery, i.e. at the latest on the day the service begins, the consumer will be given a confirmation of the prior notice in writing or in another permanent medium available to the consumer, which will contain all the information contained in the prior notice.
Unilateral termination of the contract
Any sales contract concluded by means of remote communication to which the rules contained in the Consumer Protection Act apply, the consumer may, without giving a reason, terminate it within 14 days (unilateral termination of the contract).
Calculation of the deadline for unilateral termination of the contract
You can unilaterally terminate the contract within 14 days without giving a reason. In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to unilaterally terminate the Agreement before the end of the term, by an unequivocal statement sent by post, fax or e-mail, in which you will state your name, address, telephone number, fax or e-mail address.
The deadline for unilateral termination is 14 days from the day: when you or a third person designated by you, who is not the carrier, has taken possession of the goods that are the subject of the contract.
Refund of the paid amount
If you unilaterally terminate this Agreement, we will refund the money we received from you, without delay, and no later than within 14 days from the day the goods are returned to us or after you provide us with proof that you sent the goods back to us.
The refund will be made in the same way you made the payment. In the event that you agree to another way of returning the amount paid, you do not bear any costs in relation to the return.
We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us.
Return of goods
Return the goods to our address or hand them over to us without undue delay, and in any case no later than 14 days from the day when you sent us your decision to unilaterally terminate the contract.
You must bear the direct costs of returning the goods yourself.
You are responsible for any reduction in the value of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods.
Paymant
Payment is made in Euros (EUR) for payments from Croatia and from abroad. Payment is made by credit card, check or cash, after sending your order.
Credit card information
www.di-nautika.hr uses WSPay for online payments. WSPay is a secure system for online payments, real-time payments, credit and debit cards and other payment methods. WSPay provides customers and sellers with secure entry and transfer of entered card data, which is confirmed by the PCI DSS certificate that WSPay has. Read more HERE
Copyright
www.di-nautika.hr claims the copyright to all its own content (textual, visual and/or audio and/or video materials). Unauthorized use of any part of the www.di-nautika.hr site without the permission of the copyright owner is considered a copyright infringement of the www.di-nautika.hr site and is subject to legal action.
Privacy and data protection
Di-Nautika d.o.o. is committed to the permanent protection of users' personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016 and the Personal Data Protection Act.
Di-Nautika d.o.o. obliges to protect the Customer's personal data in such a way that it only collects data that is necessary for the fulfillment of our obligations to the Customer. Read more about it HERE.
The right to change content and services
Di-Nautika d.o.o. reserves the right to change, cancel (temporary and permanent) any content, product or service on its Internet pages without the obligation of prior notice.
Obligations of the users
Users of the website www.di-nautika.hr are strictly prohibited from:
• false representation, i.e. representation on behalf of another legal or natural person
• fraudulent ordering of products and/or services with the conscious aim of canceling orders
• publishing, sending and exchanging content that violates existing Croatian and/or international laws, content that is offensive, vulgar, threatening, racist or chauvinistic and harmful in any other way
• publication, sending and exchange of information that the visitor knows or assumes to be false, and the use of which could cause harm to other users, private or legal persons
• manipulation of identifiers in order to conceal the origin of content that is published or sent via www.di-nautika.hr services
• publishing, sending and sharing content that is protected by copyright
• publishing, sending and sharing unwanted content to users without their consent or request, or by means of deception
• knowingly publishing, sending and exchanging content that contains viruses or similar computer files or programs designed to destroy or limit the operation of any computer software and/or hardware and telecommunications equipment
• collection, storage and publication of personal data of other portal visitors and users
